As a trusted local West Ham florist, Flower Delivery West Ham is committed to delighting every customer with stunning, long-lasting arrangements. We guarantee the freshness of every bouquet delivered across West Ham to nearby homes and businesses. Your satisfaction is our top priority, and we stand behind the quality of our flowers and service from the moment your order is placed.
If your flowers arrive damaged or not in perfect condition, please accept our apologies. Your bouquet should arrive beautifully presented and fresh. In the rare event that you receive damaged stems, wilted blooms, or any arrangement not up to standard, please reach out to us as soon as possible. For a swift resolution, notify us within 24 hours of delivery with clear details about the issue. To help us investigate, photographs of the arrangement and outer packaging may be requested.
Our flowers are sourced daily from reputable growers, ensuring every bouquet arrives at its peak. We guarantee a minimum freshness window of five days from the time of delivery, provided our care instructions are followed. Should your flowers fade prematurely or fail to meet expected standards within this window, contact us for assistance. We want you to enjoy your flowers for as long as possible, and we’re always ready to help with care tips or further support.
Your satisfaction is essential to us. Upon confirming an issue with your delivery, you can choose from the following resolutions:
All claims regarding damage or freshness concerns should be raised within 24 hours of delivery. Refunds and replacements are subject to our assessment for quality and care. We may ask for photographs and order details to ensure a fair and thorough review.
We take all feedback seriously as it helps us continually improve. If you have any complaints or suggestions, please contact us directly. Our friendly team will acknowledge your complaint within one working day and aim to resolve it within three working days. We strive for a fair outcome and open communication at every stage. All cases are reviewed individually, and we promise to treat your concerns with honesty and respect.
Serving West Ham households and businesses, we pride ourselves on being your reliable neighbourhood florist. From birthdays and anniversaries to corporate orders and everyday surprises, we’re passionate about delivering fresh flowers and five-star service for every occasion. Thank you for choosing Flower Delivery West Ham – we’re here to ensure you’re always delighted with your experience.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
