Welcome to Flower Delivery West Ham, your trusted provider for online flower delivery services in West Ham and surrounding areas. These Terms and Conditions set out the rights and responsibilities of all users wishing to place orders, make payments, cancel purchases, or otherwise use our flower delivery service. By accessing or using our online flower delivery platform, you agree to these Terms and Conditions in full. If you do not accept these Terms and Conditions, please refrain from using our services.
These Terms apply to all flower delivery orders placed through our website or authorised sales channels, covering customers residing in West Ham and the surrounding localities. You are responsible for ensuring you understand these Terms and Conditions before proceeding with an order.
1. Product Selection: Customers can browse our curated selection of flowers, arrangements, and bouquets online. Each product description outlines key details such as size, contents, and available add-ons.
2. Placing an Order: To order flowers for delivery in West Ham, you must provide accurate and complete information, including recipient name, delivery address, contact information, preferred delivery date, and any relevant delivery instructions. Please review your details for accuracy before confirming your order, as errors may cause delays or non-delivery.
3. Order Confirmation: Upon successful placement of an order, you will receive an order confirmation outlining the items purchased, delivery date, and a unique order reference. This confirmation acts as a contract between you and Flower Delivery West Ham, subject to satisfactory payment.
4. Delivery Times: We offer same-day and next-day delivery options within West Ham and surrounding areas, subject to availability and order cut-off times. While we make every reasonable effort to meet requested delivery times, we cannot guarantee specific delivery windows due to traffic, weather, and other unforeseen circumstances. If we are unable to deliver your order as scheduled, you will be notified promptly to arrange an alternative solution.
5. Substitutions: Due to seasonal variations and market availability, certain flowers or arrangements may be substituted with similar items of equal or greater value and style, without prior notification. We prioritise fulfilling your preferences but reserve the right to make substitutions when necessary to complete your order on time.
1. Payment Methods: We accept various secure payment options including major credit cards, debit cards, and other listed forms of digital payment during checkout. Your payment must be received and cleared before dispatch or delivery of any orders.
2. Pricing: All prices are quoted in British Pounds Sterling (GBP) and include VAT where applicable. Delivery charges are displayed separately and specified at checkout before you confirm your order.
3. Payment Security: Your payment information is processed through secure third-party payment gateways using encryption and security protocols. We do not store your card details after the transaction is completed.
4. Billing Issues: In case of any discrepancies related to billing or unauthorised card use, please contact your bank or payment provider immediately to investigate and resolve the matter. Flower Delivery West Ham shall not be liable for any financial loss arising from unauthorised payment or misuse, beyond our legal obligations under UK consumer law.
1. Cancelling an Order: Orders for flower delivery in West Ham may be cancelled by the customer, provided notice is given at least 24 hours prior to the scheduled delivery date. Cancellations received after this period may not be eligible for a full refund, especially where flowers have been prepared or dispatched.
2. Process for Cancellation: To cancel or amend your order, you must contact our customer service team, providing your unique order reference and all relevant details. Your request will be acknowledged by a confirmation of cancellation or amendment, and—if applicable—a refund will be processed using the original method of payment.
3. Refunds: Eligible refunds will be processed within 7 business days of confirmation. The timing of funds returning to your account depends on your payment provider.
4. Amendment Policy: Where possible, we accommodate reasonable amendments to your order, such as changes to recipient details, messages, or delivery dates, provided notification is received before your order is prepared for dispatch.
1. Non-Delivery: If a recipient is not available to accept delivery, we will attempt to leave the flowers in a safe, weather-protected place, with a neighbour, or arrange a re-delivery where viable. We will notify you of the outcome by your chosen contact method. It is your responsibility to ensure accurate delivery information is supplied and that someone is available to accept the delivery. We cannot accept liability for non-delivery where incorrect or incomplete delivery details have been provided or where reasonable delivery attempts have been made.
2. Delivery to Hospitals or Other Institutions: We deliver to hospitals, schools, and other institutions in West Ham, provided they accept flower deliveries. Please ensure complete and accurate details (including department, ward, or room numbers) are supplied, as we are not liable for failed deliveries where institutional policies prevent receipt.
1. Freshness Guarantee: All flowers and arrangements are carefully selected and prepared to ensure maximum freshness upon delivery. Flowers are living products; if cared for according to provided instructions, they should remain fresh for the expected duration. If you believe that your flowers were received in unsatisfactory condition, contact us within 24 hours with supporting photographs. We will assess the situation and, if at fault, provide a replacement or appropriate compensation.
2. Returns: Due to the perishable nature of flowers, returns are not generally accepted unless the delivered items are proven to be damaged or not as described. Refunds or replacements are provided at our discretion, subject to inspections and agreement.
While Flower Delivery West Ham strives to provide punctual, high-quality floral deliveries, we cannot accept liability for:
Our total liability, whether arising in contract, tort (including negligence), or otherwise, shall not exceed the value of the order in question. Nothing in these Terms and Conditions will exclude or limit our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that may not be excluded or limited under UK law.
We are committed to protecting your personal information in compliance with the Data Protection Act 2018 and UK General Data Protection Regulation (GDPR). Personal data collected during the order and delivery process is used solely for the purpose of fulfilling your flower delivery order and communicating with you. We do not sell or share your details with third parties for marketing purposes. For further details on data usage and your rights, please refer to our Privacy Policy.
All content, images, trademarks, and designs displayed on the Flower Delivery West Ham website remain the intellectual property of their respective owners. Reproduction or use of any material from our site without explicit permission is prohibited.
These Terms and Conditions, and any contractual disputes or claims arising from their interpretation or performance, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising in connection with these Terms and the services provided by Flower Delivery West Ham.
We reserve the right to update or amend these Terms and Conditions at any time. Any changes will become effective upon posting to our website. You are advised to review this page each time you place an order to ensure you understand and agree to the latest Terms and Conditions.
Our customer service team is available to assist with any queries, complaints, or requests for information regarding your order, delivery, or these Terms and Conditions. Please refer to our website for the most up-to-date contact methods and business hours.
These Terms and Conditions apply to all online flower delivery orders placed for recipients in West Ham and the full surrounding district. We are dedicated to delivering exceptional floral service within this area, consistently upholding these Terms to protect your rights and ensure satisfaction with every order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Ham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Ham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
